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Delivery

Delivery is usually made the next day if you order before 3pm. Next day delivery only applies to mainland UK orders and excludes remote and offshore areas. Next day delivery excludes weekends - please select a premium service if you require a Saturday delivery.

Orders placed after 1pm Friday and over the weekend will be processed Monday for delivery Tuesday. Standard UK delivery charge excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight. For these areas please check the remote and offshore delivery tables for pricing.

Some items such as heavy catering equipment items and some crockery have an extended delivery time, they are normally delivered within 5 working days although some times 7 to 10 working days may be required, we will contact you shortly after receiving the order to advise you if we foresee any delays, please note we cannot guarantee times of delivery but can contact the drivers on occasions if required for these products. Please contact our sales centre on 01993 899155 if you need to confirm lead times.

Once we receive your order, we will process and aim to despatch this on the same day providing the order has been completed before 3pm, otherwise it will roll over onto the next day’s orders. Please allow up to 3 days for delivery of your order unless you have specified an express delivery. Equipment may be sent direct from our suppliers, depending on the product.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will only charge you for the items that we have in stock and despatch to you. Our aim is to always have stock available on all the website items. Vat Charges for orders made from the UK or the European will be charged at the UK current rate.

Standard UK Delivery Service (Next Day)

  • Free delivery on web orders requires a minimum order value of £75 (ex VAT).
  • A delivery charge of £3.95 (ex VAT) will be charged for orders with a value of less than £75 (ex VAT).
  • Delivery is usually made the next day if you order before 12 noon.
  • Next day delivery only applies to mainland UK orders and excludes remote and offshore areas.
  • Next day delivery excludes weekends - please select a premium service if you require a Saturday delivery.
  • Orders placed after 3pm Friday and over the weekend will be processed Monday for delivery Tuesday.
  • Standard UK delivery charge excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight. For these areas please check the remote and offshore delivery table below.
Standard Delivery Service
(Excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight).
All prices exclude VAT.
Order value over £75 Usually Next Day before 7pm FREE
Order value under £75 Usually Next Day before 7pm £3.95

Premium Delivery Services

  • Premium delivery services, such as delivery on a Saturday or next day delivery before 10AM, can be arranged at extra cost - please check the table below.
  • You should order before 3pm to ensure your premium delivery arrives on time.
  • We cannot offer premium delivery options for remote areas, offshore and Northern Ireland.
Premium Delivery Service
(Excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight).
All prices exclude VAT.
  Order value under £75 Order value over £75
Next day before 10AM £17.25 £11.50
Next day before 12 noon £11.50 £5.75
Saturday £11.50 £5.75

Offshore And Remote Deliveries

  • For remote areas, off-shore and Northern Ireland please allow 3-4 days for delivery.
  • Postage rates for these areas vary, please check our table below.
  • A supplementary delivery cost for heavy equipment may apply.
Offshore & Remote Areas.
All prices exclude VAT.
  Order value under £75 Order value over £75
Northern Ireland, Highlands, Isle of Man, Isle of Wight £11.50 £5.75
Scottish Islands £23.00 £17.25
Channel Islands £17.25 £11.50
Alderney £34.50 £28.75

Direct Delivery Items

Some items such as heavy or bulky items and some items of crockery have an extended delivery time as they are delivery directly from our supplier.

Although most items will be delivered to you within 5-7 working days we cannot guarantee delivery times for these products.

Direct Delivery items are marked on the product page with the following icon:
Direct Delivery Icon.

Please call us on Tel: 01993 899155 if you need to confirm lead times.

Heavy Equipment

Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers responsibility.

Delivery does not include unpacking or positioning or assembling items.