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About Us

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment

We accept Credit Cards and Cheques. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

Terms & Conditions

Please see our Terms and Conditions page for a full list of definitions.

Shipping & Handling

Once we receive your order, we will process and aim to despatch this on the same day providing the order has been completed before 12pm, otherwise it will roll over onto the next day’s orders. Please allow up to 3 days for delivery of your order. Equipment may be sent direct from our suppliers, depending on the product.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 3 business days.

Back Orders

If your item is not in stock, we will back order for you. Our aim is to always have stock available on all the website items. Vat charges for orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with the standard guarantee, if you are not happy with an item, please call the office to organise return or replacement.

For our full returns policy, please see our Returns Page.

Reaching Us

If you need to reach us please email us using the link on the store page, alternatively, you can call on 01993 899 155 or write to us at:

Oxford Chefshop,
51 Newland Mill,
Witney,
Oxfordshire.
OX28 3SZ

Privacy Policy

Oxford Chefshop does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.

If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes.

To learn more about how we use cookies, please see our Cookies Page.

See our Privacy Policy page to read our full privacy statement.